FAQ Page.

Frequently Asked Questions will be answered here. Over time we will post more as they become apparent

General

Q :: Are your products Genuine/Official/Authentic?
A :: We only sell 100% Genuine Official Authentic Products supplied directly from the company or their licensed partners or from the performer themselves on occasion.

Q :: Do your Autographed items come with a COA?
A :: We state in the listing of the product if it comes with a COA, the majority are packaged with a COA, Most items from TNA, came directly from the company who do not supply COA as they were signed in person at events

Q :: Will there be import / customs charges payable on my delivery?
A :: All overseas shipments will be liable for import charges, please refer to your local importation laws and charges for pricing. We are not responsible for any additional charges incurred due to taxes or customs. These additional charges are not covered by the shipping cost on your order. Currently we do not offer a pre-paid customs / duty service

T-Shirts

Q :: Are your T-Shirts UK or American Sizes?
A :: Almost all of our t-shirts are from the USA, and have US sizing, WWE shirts are UK Sized and the majority of shirts will have a size guide

Q :: The item looks slightly different from the picture on the site?
A :: Very rarely there is a slight difference in the printing process, so the colour may differ occasionally, but as mentioned before, the shirts are the same as if you would have picked them up from TNA live in Orlando.

DVDS

Q :: What Region are your dvds? Will they play on my DVD player?
A :: All DVDs except WWE are region 0, which means they will play on any DVD player, anywhere.
 However, British Wrestling Companies DVDs will be encoded in PAL, which means they may not play on NTSC (US, CANADA Customers) players, but will play on any PC or Laptop.

Payment

Q :: What forms of payment do you accept
A :: We accept Paypal, Credit / Debit Card
All of our online credit / Debit card transactions are handled by ShopifyPayments and are 100% secure.

Delivery Information

Q :: What is the standard shipping method
A :: We use Royal Mail Tracked 24 for all UK parcels (Unless extremely bulky) and we use Royal Mail Tracked Airmail for all European and International Orders

Q :: What is the shipping cost?
A :: All orders are calculated on the weight of the items in the order. The standard price is £3.95 Roal Mail 24 Tracked for UK customers. For large items such as the Wrestling Rings, Figures, Plaques and such we have to take into account the packaging to make sure they arrive in perfect condition

Q :: What is the dispatch time?
A :: We normally dispatch the same or next working day

Q :: How long will it take to receive my parcel?
A :: Once dispatched we have absolutely zero control over the time it takes to arrive with you. Please bear this in mind when contact us, we aren't the postal company, we have dispatched the item in good faith that the postal company will deliver as quick as possible

Q :: What happens if I haven't recieved my item?
A :: If reasonable time has passed and your item has not arrived, please drop us a line, either by email (sales@amerchandise.co.uk) or by Phone (023) 92652211 and we'll provide a tracking number  or be able to confirm dispatch date and service. Please do not be aggressive or rude. As mentioned before we are not the courier or royal mail. We want you to recieve the item as fast as humanly possible and we do everything in our power for that to happen

Q :: I need a item urgently, do you offer any other postal services?
A :: Yes we do, please contact us by phone or email to discuss the best way forward

Wholesale

Q :: Do you supply Wholesale on your items?
A :: Yes, we supply many companies and wrestling schools with wholesale products

Returns Policy

Q :: What happens if the t-shirt / item I ordered doesn't fit? Can I return it?
A :: Yes, absolutely, if you wish to exchange for a different size then all we request is that you cover the return postage for us to send you the replacement item (£3.95 tracked delivery) which can be paid by card  or paypal.

Please note the following details about the return

The items must be completely unworn and unused and must be in EXACTLY the same condition as they were sent to you, failure to return them in this condition or if they are judged to have been worn in anyway then the items will be returned to you at your expense (we will hold for 10 days before destroying should this not be paid) If the item, has been either stretched, worn, washed or comes back with hairs on it/odour - i.e smoke / cigarette smell. We will be unable to exchange. We require full packaging to accept a return. I.e cello bag or packing bag and this must be in good condition,

We are sorry to impose such stringent requirements but the amount of returns that come back in an unacceptable condition is becoming a huge problem

Please return the item with a covering note and details of the exchange to

Wrestling Store Returns
149 Commercial Road
Portsmouth
PO1 1BU

We cannot exchange items without prior communication or acceptance, if you return an item before contacting the returns department it will be refused.
 

Returns Policy

We here at Wrestlingstore.co.uk, hope that you are satisfied with each and every purchase so we make our returns policy simple.
If the goods we deliver are not what you ordered, are damaged, defective or the delivery is an incorrect quantity you must notify us of the problem within 30 days of receiving the order.
We can either offer a refund or replace the item for you. In line with UK Distance Selling Regulations you may return the goods to us in their original condition within 30 days of your order for a complete refund.
If you've received the wrong item or it's damaged we are happy to reimburse the postage costs incurred in returning the item.

For all sealed items, they must be returned unopened with the seal still intact. The goods need to be returned in mint condition with your unique order number and your name and address.
For your own protection we advise you to return items by recorded delivery.

Return Address

Wrestling Store Returns
149 Commercial Road
Portsmouth
PO1 1BU

Rejected Returns

If an item is returned that does not comply with terms and conditions, we will not be able to refund you. The item will be returned back to you at your expense.

You will be notified of this and other associated charges. Your statutory rights are not affected.

Your Statutory Rights

Where an item has a fault that was present when it was delivered, you have the right to reject it provided you do so reasonably quickly and, in any event you have the right to a repair or replacement (or a full or partial refund where repair or replacement is not available). These rights do not apply in respect of fair wear and tear, misuse, and accidental damage or where you decide you no longer want the item.